FAQ

When will I get my order?
We custom-make each item in our store to order so there is a little lead time to fulfill your order.  We strive to fulfill your order within 3 - 7 days.  On...
Thu, 19 Aug, 2021 at 6:18 PM
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs po...
Thu, 19 Aug, 2021 at 6:20 PM
My order should be here by now, but I still don't have it. What should I do?
We hate shipping delays just as much as you do.  If you haven't received your items yet please check a few things: Check your shipping confirmatio...
Thu, 19 Aug, 2021 at 6:23 PM
I received a wrong/damaged product, what should I do?
First, we are sorry that you received the wrong item or a damaged item.  In order to help us resolve this issue please open a ticket here or send an email t...
Thu, 19 Aug, 2021 at 6:26 PM
What’s your return policy?
Since all of our items are made to order we don't offer returns or exchanges.  However, if you received a wrong or damaged item please open a support t...
Thu, 19 Aug, 2021 at 6:28 PM
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If either of these applies, please open a ticket here or send an email ...
Thu, 19 Aug, 2021 at 6:30 PM
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges since all our products are made to order. If you’re unsure which size would fit better, check out our sizing cha...
Thu, 19 Aug, 2021 at 6:32 PM